Products supplied by a third company
If you have purchased a product from another company through us, we are unable to help with enquiries, returns or refunds, and you must contact the company you purchased from.
Products supplied by us
Damaged or Defective Goods
We take every possible care to ensure you receive your goods in perfect condition. However, if your order shows obvious signs of damage on arrival, please refuse to accept the delivery and notify us immediately, using the form below.
If any damage is only evident after opening the package, you must inform us, using the form below, within 36 hours of receipt.
On receipt of your communication, we will request photographic evidence of the damage, along with further details if necessary.
If you are not happy with your order, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return, and then a further 14 days to return the item. However, please note that we cannot accept returns of products that have been personalised.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with any tags, and in its original packaging, and not be a personalised product.
Charges for Returns/Shipping
There are no charges for returns, however, you are responsible for all costs of the return postage. We take no responsibility for loss or damage of goods in return transit, and strongly advise that you use a tracked and insured delivery service. Original shipping charges are non-refundable.
We only replace items if they are damaged or defective. See damaged or defective goods above. If you want to exchange an item please contact us using the form below.
When will I get my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved then your refund will be processed, and a credit will automatically be applied by original method of payment within 10 working days.
To start the return/refund process, complete and submit the following form.